Specialist, Customer Support
- Customer Team
- Oklahoma City, OK
- Remote friendly
We are Motive, a website platform for auto dealers. We are looking for someone to lead our customer success and support efforts.
We are on a mission to make the car-buying experience simple. We know that auto dealers need a better online presence. We provide them with a website platform that is remarkably fast, simple, and beautiful. We help them reach more customers, sell more cars, and grow their business.
Hundreds-of-thousands of consumers shop for vehicles on our platform every month, enabled by a growing number of dealerships who use Motive to power their website. We are also venture-backed by respected investors in the Oklahoma, Silicon Valley, and elsewhere. We are a small team. You will have total ownership—from start to finish—of the customer experience you create.
That’s why working at Motive is uniquely rewarding: We don’t just build products for dealerships; we also connect consumers to their next vehicle, perhaps one of the largest purchases they will make in their lifetime. Consumers will drive the cars they find on our platform for years to come. They will build memories, enjoy hearty laughs, and see the world through the car that they find on our platform. We are all driven by this impact we have.
What you’ll do: Customer support is uniquely important at Motive. You’ll be in charge of managing our support inbox (email only), implementing client requests and changes, and building long-lasting relationships with our customers. This job is fun-our customers love us, so your conversations will always be energizing and exciting. You’ll get to work on complex problems for customers.
More specifically, you’ll:
Manage a support inbox
Build website pages
Implement third-party integrations
Coordinate with engineering for customer requests
Provide ongoing coaching and training for customers
We are looking for someone who has:
3+ years of professional experience working in, or managing, a Customer Success team within a fast-paced environment, startup, or SaaS organization
Deep understanding of systems and operations with B2B or B2C products
Highly effective communicator with good people instincts
Highly organized, self-motivated, and detail-oriented, with great follow-through on initiatives big and small
Deep technical understanding of the web, computers, and how software works. You don’t need to know how to code, but you need to know just about everything else.
If you think differently than others—or often see things and say, “this could be done better,” you will fit in well at Motive. We are an equal opportunity employer.